Privacy & cookies
How information is used when you visit and shop.
Information you provide
Shopping, account and support features can collect the details you provide, including your name, checkout email, contact phone number, billing and delivery addresses, order information and messages. Please provide only information needed for your purchase or enquiry. Do not put card security codes, account passwords or identity documents into general chat or search fields.
Order handling and support
Information is used to process and manage orders, arrange delivery, provide account access and help with support enquiries. Order lookup uses your order number and checkout email to find the relevant purchase. Technical information, such as IP address, browser information and page requests, can also be processed for site operation, security, troubleshooting and website measurement.
Services involved in your visit
The store uses WordPress and WooCommerce and is hosted on Hostinger. Hosting, payment, delivery and customer-support providers may process the information needed to perform their services. The website offers an online support widget and a separate WhatsApp link. When you choose an external service, its own privacy information and settings also apply to your use of that service.
Your search history on this device
Where search history is enabled, recent searches are saved in local storage in the browser you are using. The search panel labels these as history on this device and lets you clear them. The store does not display another visitor’s private search history to you. Popular-search suggestions can use aggregate counts of product-related searches; where there is insufficient data, suggestions can be selected from the store’s product catalogue.
Shopping cookies and browser storage
Cookies and similar browser storage support features such as shopping-bag sessions, sign-in and remembered interface information. You can remove saved search history in the search panel, or clear site data through your browser settings. Blocking or clearing essential shopping storage can remove a remembered bag or require you to sign in again. Browser controls are separate from preferences held by an external service.
Statistics and advertising services
The website uses statistics and Meta and Snapchat advertising or measurement tools, which may receive technical and browsing information. Manage relevant permissions and advertising preferences through your browser or the provider’s controls. Provider information is available from Meta, Snapchat and WhatsApp. Opening WhatsApp takes you to a separate service.
Retention and information requests
The period for keeping information can depend on why it is needed, including order handling, accounting and dispute resolution. To ask about information associated with your order, request a correction, or enquire about access, deletion or retention, contact our team. Provide enough information to identify the order and allow the team to check the request. Some records may need to be retained for an applicable operational or legal reason.
Questions before you share information
If you are unsure why a detail is requested or whether it is necessary for your enquiry, ask the store before sharing it. Use the checkout and the store’s published support links, and keep your order information available for follow-up. Review this notice when using a new store feature, because the information needed can depend on the feature you choose.
